Velcom company provides mobile communication services and a whole range of various telecommunication services to several millions of private subscribers, as well as to large corporate clients. Among other things, the company provides cable and digital television (IPTV) services, as well as access to Wi-Fi networks. In addition, velcom has its own fiber-optic network, covering Minsk and the large cities of Belarus, on the basis of which it provides fixed high-speed Internet access services.
Prerequisites for the implementation of a quality monitoring system for a fixed communication network
Velcom pays great attention to the quality of its services - the company's specialists carry out constant monitoring of the quality parameters of the network and carry out its timely modernization.
The company was the first among Belarusian providers to implement the practice of concluding SLA-agreements (Service Level Agreement) with fixed Internet subscribers. Thus, the provider guarantees the quality of broadband Internet and related services at a high level.
In addition, the norms of the legislation presume that the quality of the services of the telecommunications operator must meet all the necessary requirements stipulated by the relevant regulatory legal acts. At the same time, in order to obtain reasonable results confirming the quality of the services provided, it is necessary to use a certified measurement tool - a specialized hardware and software system.
Taking into account these circumstances, the customer announced a tender for the supply of a monitoring system for quality parameters of a fixed network and quality control of Internet access services. An important requirement was compliance with the condition that the supplied system should be certified in the Republic of Belarus.
Solution for the customer
Within the framework of participation in the contest, Newland has developed for the company velcom a comprehensive solution based on the monitoring system of quality parameters of the IQMA network. Based on the results of the consideration of the proposed solution by the customer's specialists, it was deemed most appropriate for the necessary technical, service, organizational and financial requirements, and Newland was declared the winner of the competition.
The system offered by velcom allows to measure, collect and monitor the values of the qualitative parameters of its network by means of automated monitoring in a mode close to real time. Moreover, in addition to monitoring the quality of the customer's fixed network, the system also has the technical capability to monitor the quality parameters of digital television (IPTV).
The hardware and software system of the system consists of high-performance agents located at key nodes of the customer's network, as well as the core of the system that performs agent management tasks, collecting, analyzing and displaying measurement statistics, signaling events on the network, and controlling access to the received data.
Thus, Newland's solution can provide comprehensive monitoring of the customer's network, as well as monitor compliance with legal requirements.