JSC Belagroprombank now has an intelligent assistant

LLC NEWLAND technology / 27.09.2021

JSC Belagroprombank now has an intelligent assistant

Our company won the tender for the purchase, use, design and implementation of a chatbot announced by Belagroprombank JSC

After coordinating the stages of work, the stage of implementation and configuration, the chat-bot was successfully launched on the bank's website, as well as in Viber and Telegram channels of the bank.

The chat-bot helps the bank's clients receive important information 24 hours a day and, if necessary, switch to a call-center operator. Besides, the intelligent chat-bot helps the bank's call-center specialists to promptly and qualitatively answer clients, thus increasing the level of the company's service

What is a chatbot and an omni-channel platform:

  • Combining multiple channels into a single stream
  • A single place to handle messages from websites, mobile apps, messengers, social networks, email and other channels.
  • Knowledge Base for Operators and AI
  • A single repository for all company knowledge with versioning function.

Operator workstation

  • Workplace with access to the knowledge base and AI Assistant. Efficient Enterprise-level text messaging solution: from chats to emails.
  • Smart queue management
  • Control the distribution of incoming requests, operator load, quality of Operator and AI responses.
  • Human AI training in real time
  • The knowledge base stores data for machine learning, which is always under your control and is the key to ensuring effective AI processing.

As a result

For Contact Center customers:

Unified support for your customers on websites, portals, mobile applications, messengers, social networks and other channels

For support staff:

Single sign-on for employee chat support to get help and create an application